Privacy Policy

Information we may collect

Dv77 Casino may handle personal information that is needed to provide and manage online gambling services. The information collected depends on how you use the website, the services requested and the checks that may be required before or during account use. We aim to collect information that is reasonably necessary for these purposes and to handle it fairly and securely.

Account and contact information

When you register or update an account, we may collect information such as your name, date of birth, residential details, country of residence, username, login details and contact information. We may also record information you provide when you contact customer support, make a complaint, ask a question or otherwise communicate with us. Keeping this information accurate helps us provide account services and respond to requests.

Identity and verification information

To help confirm a player's identity, age, eligibility and account details, we may request verification information or documents. This may include identity documents, proof of address, information relating to source of funds or other information needed for checks. Verification information can also be used to help prevent identity misuse, fraud, money laundering, underage gambling and other unlawful or harmful activity.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. Depending on the payment method, we may receive information such as a transaction reference, payment status, account holder details or limited payment details. We do not need to retain full payment card information where it is handled securely by an authorised payment service.

Technical, device and usage information

When you use the website, we may automatically receive technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages viewed, access times and information about how you interact with the site. We may also collect information about connection errors, security events and session activity. This information helps us operate the website, identify technical problems, protect accounts and improve the player experience.

How and why information is used

Personal information may be used for the following general purposes. The exact use will depend on the information involved, the service you use and the requirements that apply to the activity.

• To create, administer and secure your player account.
• To provide casino services, process gameplay activity and maintain accurate account records.
• To process deposits, withdrawals, refunds and other account transactions.
• To complete identity, age, eligibility, risk, anti-fraud and security checks.
• To detect, investigate and prevent suspicious, unauthorised or unlawful activity.
• To communicate with you about your account, transactions, verification requests, service updates and support enquiries.
• To provide customer support, review complaints and resolve disputes.
• To understand website use, maintain functionality, test features and improve performance.
• To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• To meet legal, regulatory, accounting, record-keeping and responsible gambling obligations.
• To establish, exercise or defend legal rights and protect the safety, security and integrity of the website.

We may use automated tools or manual review to identify unusual activity, verify information, assess security risks and support compliance processes. These checks are intended to protect players and the service. Where appropriate, additional information or human review may be requested before an account action or transaction can be completed.

Sharing information

Information may be shared where reasonably necessary with service providers that support website hosting, technology, payment processing, identity verification, fraud prevention, security, customer support, communications, analytics or professional services. These providers may only use information for agreed business purposes and should apply appropriate safeguards.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to protect the rights and safety of players or others, or to investigate suspected fraud, security incidents or unlawful activity. We do not treat personal information as a product to be sold to unrelated parties.

Cookies, security and retention

Cookies and similar technologies

Dv77 Casino may use cookies and similar technologies to keep you signed in, remember preferences, support security, understand website performance and measure the effectiveness of communications. Some cookies are necessary for core website functions, while others help us analyse usage or provide more relevant content.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some features may become unavailable. Your browser may also provide controls for clearing stored website data and limiting tracking technologies.

Protecting information

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures and limits on staff or provider access. No online service can guarantee that information will always be completely secure, so players should use strong, unique passwords and keep login details private.

If you believe your account or personal information may have been accessed without permission, contact support promptly. We may ask questions to confirm your identity before discussing account information or making changes.

Keeping information

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in line with applicable requirements.

Your privacy choices and rights

Depending on the circumstances and requirements that apply, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no continuing reason to retain it, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, contact support@dv77casino.best. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves sensitive information, account access or changes to account details.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: ask us to correct or update information that is inaccurate, outdated or incomplete.
• Deletion: ask us to delete personal information where it is no longer required or where deletion is otherwise available.
• Marketing consent: withdraw consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where available.

A deletion request may not remove every record immediately. We may need to retain certain information to complete transactions, prevent fraud, resolve disputes, protect the service, meet legal obligations or maintain required records. If information is retained, we will continue to handle it only for the relevant purpose.

Updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will apply when you use the website. We encourage players to review this page periodically. If you have a question about how your information is handled or want to make a privacy request, contact support@dv77casino.best.